HEY I JUST FELT LIKE SHARING A COUPLE OF GOOD NEWS STORIES HEADING INTO THE WEEKEND…

We had a customer with a pair of Prada sunglasses that she sat on. She was so upset, she bought them from Sunglass Hut and took them in for assessments and they wouldn’t help her at all. I tried to find the same style to order in but it has since been discontinued.

I told her to leave them with us and I’d see what we could do.

She wanted to buy this pair of Tom Fords at Sunglass Hut but refused to buy anything from them as they were less than helpful/service was not up to scratch.

What’s really awesome about this situation, is that this customer runs a store of her own and right off the bat she said to me “man you nailed it. The trick is to find a way to “unlock” the customer without being too pushy. I’m really fussy because I run my own store but your service is spot on”.

We managed to heat the glasses up and bend them back to near perfect shape. She was so grateful, and STOKED that there was no charge that she started telling our other customers in the store that we had the best service and she will be forever loyal. And then the customer Tayla was serving yelled out “I second that!! Top service right here!!” Then she went and bought Tayla and I lunch!!!

AAAAND… this morning… one of my first sales was with a guy from Tahiti.. who was skyping his mate from Tahiti.. trying to find a pair of glasses for him over the phone. I asked him if I could talk to him myself and so 25 minutes of trying to speak French over a skype call, we found a pair of Carrera’s for him and he was even more excited when I told him we do Duty Free!! My first sale via skype call!!! Is that dedication or what?

Han x